Delivery Information

Our Delivery Service

It is our aim to offer a fast and reliable delivery service. All items are securely packaged and we aim to despatch all orders within 48 hours of receiving payment. If items are unavailable then we will contact you to advise of those that are not in stock and those which can be sent immediately. Obviously, we cannot be held responsible for delays in the postal services. It is best to allow 5-7 working days for delivery in the UK.

PLEASE NOTE:

SparklyBitsCrafts.com cannot be held responsible for orders that are lost in the postal system although every effort will be made to try and trace these.

Proof of postage is obtained for all orders.

Other Important Information

Where it is not possible to deliver the package it will be held at your local Royal Mail office for 5 days before being returned to us. To contact your local sorting office to arrange re-delivery or collection please call 08457 740 740. It is advised you check your local sorting office before contacting us if delivery has taken more than ten days. Only after 17 days will Royal Mail regard postage as officially lost.

UK Deliveries

UK deliveries are FREE OF CHARGE as long as the total value of the products ordered is £15.00 or more. Otherwise our flat fee per order for postage and packing in the UK is £1.95. The UK is defined as England, Scotland, Wales and Northern Ireland.

Deliveries outside of the UK

If you live outside of the UK, the cost of delivery with be calculated automatically, depending on the weight of the package and your location. If your country or state is not offered during the registration process please contact us HERE

Please allow 20 working days from the date of dispatch for overseas deliveries.

Returns and Refunds

If you have any complaints regarding your order, please return it to us post-paid. If the claim is supported then we will refund the postage and replace either the product or refund the price to you as we think most appropriate. Do contact us first as we always seek to resolve the matter reasonably. In the case of damage in transit, we are not liable for any damage which occurs once goods have left our premises. If you do receive damaged goods please retain all relevant documentation in case a claim needs to be made against the carrier. If you have any questions about this, please contact us.

The total cost of your order

The price of the products will be the price quoted in the website at the time we accept your order. The price will include any relevant value added tax, but not the cost of delivery. In addition to the price, you will have to pay our delivery charges as quoted in our terms and conditions at the time we accept your order.

Changes

As part of our policy of continuous review, the content of this 'Delivery Information' is subject to change at any time without prior notice and at the discretion of SparklyBitsCrafts.com. At no point do they affect your statutory rights.